IMG_4662 c copy.jpg

FAQ'S

FAQ'S

WHERE TO FIND US

 

Where can I shop from Casa Designs?

- Casa Designs can be purchased online at www.casadesignseg.com or from our Instagram or Facebook page; we ship all around Egypt.

- You can also shop our products at any of our retail stores in Egypt

How can I check product availability before visiting the store?​

- To ask about availability for a certain product, you may call us on +20 111 905 4545 on weekdays from 10 AM to 9 PM.

 

What are the working hours for our Inventory?

- The inventory is open everyday from 11 AM to 6 PM. (pickup must be confirmed first)

 

How can I book an appointment at your Showroom?

​- Our Showroom in 6th of October can be booked through contacting +20 111 905 4545 or emailing us on info@casadesignseg.com
- Please note that bookings are only available on weekdays from 11 AM to 6 PM.

What are the opening hours for our retail stores?

- Each retail store has their own opening hours so kindly check their opening hours from our retail stores page

(click on the location link next to each store name)

How can I reach out to the brand?

- You may reach out to our team through our social media accounts, and we will get back to you the soonest.

- For fast replies kindly contact us through our Instagram page.
- For general inquiries and press team, please email info@casadesignseg.com
- You can also contact the head office by calling .

WEBSITE

Is your full collection available online?

- All Casa Designs collections are available on www.casadesignseg.com.

- However, sometimes product color variants are launched exclusively on our Instagram and Facebook pages.

When an item is out of stock, how can I be notified when it’s back again?

- Please subscribe to our newsletter to receive weekly notifications for back-in-stock items.

- To subscribe click here (you'll find the subscribe box located at the bottom of the page.)

Is my transaction safe?

- All order information sent to casadesignseg.com is encrypted.

- We protect your online transactions by using Secure Sockets Layer (SSL) technology.

Do you offer gift wrapping?

- Yes, just add it in the notes section located in the cart page while placing your order

- We will include a gift receipt (with prices removed, of course) and even a personal message at your request

 

 

 

ONLINE ORDERS

How long does it take for the order to be processed & delivered?

- Online orders take from 2 to 5 working days to be delivered inside Egypt.

- You will receive a confirmation email once the order is completed and ready for delivery or pick up.

- Please note that every order placed at Casa Designs is handmade and prepared as per the customer’s request, ensuring the finest quality at every stage of the production process.

                                                       

How do I receive my online order?

- We offer local & international shipping through a 3rd party courier service.

- We also offer a Pick Up service for orders placed inside Cairo, which allows you to pick up your order from our inventory in Royal Hills Compound, 6th of October.

- For more information, please review the Shipping Policy.

 

How can I pick up my online order?
- This service is only valid for orders placed inside Cairo

After filling the shipping information at checkout, the delivery options will appear the order summery box. If you choose the pick-up service, kindly present a copy of the order confirmation email to the salesman in the store in order to receive your order.

- For more info, please review the Shipping Policy.

 

How much does it cost to ship my order inside Egypt?

- Our local shipping fees are vary from 60 to 130 EGP inside Cairo, and 200 EGP for other governorates in Egypt.

 

Do you offer international shipping?

We offer international shipping for orders made through www.casadesignseg.com.

- International shipping rates vary according to the shipping zones.

- Actual costs for shipping are calculated after you have added items to your cart and filled in the shipping address information on the website.

 

 

 

RETURNS & EXCHANGES

Can I exchange/return an Item I bought through your website?

- CASA Designs will accept return or exchange of items that are in new condition, unaltered, and free of damages by the customer.

- For a refund or exchange, mail out your item within 10 days from the receipt of original order. Items cannot be returned or exchanged after 10 days from receiving.

- Items must be returned with all Casa tags still attached and must be in their original packaging.
- For more info, please review the Returns Policy.

 

What if I want to refund or exchange an Item I purchased from Casa Designs?

- Unfortunately, items purchased from Casa Designs retail stores are not eligible for refund.

- You may exchange products purchased from stores within 7 days of the purchase date.

- We accept exchanges only if the product is as good as new; accompanied by the proof of purchase and the price tag.
- For more info, please review the Returns Policy.

FOLLOW US

  • Facebook - White Circle
  • Instagram - White Circle
  • LinkedIn

THE BRAND

CONTACT US

©2018 by CASA Designs.

online furniture store - home decor and accessories - handmade products