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FAQ'S

FAQ'S

WHERE TO FIND US

 

Where can I shop from Casa Designs?

- Casa Designs can be purchased online at www.casadesignseg.com or from our Instagram or Facebook page; worldwide shipping is available.

- You can also shop our products at any of our retail stores in Egypt

How can I check product availability before visiting the store?​

- To ask about availability for a certain product, you may call us on +20 111 905 4545 on weekdays from 10 AM to 9 PM.

 

What are the working hours for our Inventory?

- The inventory is open from Sunday to Thursday from 11 AM to 4 PM. (visits must be confirmed first)

 

How can I book an appointment at your Showroom?

​- Our Showroom in 6th of October can be booked through contacting +20 111 905 4545 or emailing us on info@casadesignseg.com
- Please note that bookings are only available on weekdays from 11 AM to 4 PM.

What are the opening hours for our retail stores?

- Each retail store has their own opening hours so kindly check their opening hours from our retail stores page

(click on the location link next to each store name)

How can I reach out to the brand?

- You may reach out to our team through our social media accounts, and we will get back to you the soonest.

- For fast replies kindly contact us through our Instagram page.
- For general inquiries and press team, please email info@casadesignseg.com
- You can also contact the head office by calling .

WEBSITE

Is your full collection available online?

- All Casa Designs' collections are available on www.casadesignseg.com.

When an item is out of stock, how can I be notified when it’s back again?

- Please subscribe to our newsletter to receive weekly notifications for back-in-stock items.

- To subscribe click here (you'll find the subscribe box located at the bottom of the page.)

Is my transaction safe?

- All order information sent to casadesignseg.com is encrypted.

- We protect your online transactions by using Secure Sockets Layer (SSL) technology.

 

 

 

ONLINE ORDERS

                                                       

How do I receive my online order?

- We offer local & international shipping through a 3rd party courier service.

- We also offer a Pick Up service for orders placed inside Cairo, which allows you to pick up your order from our inventory in Royal Hills Compound, 6th of October.

- For more information, please review the Shipping Policy.

Do I need to pay any deposits for my order?

- No deposits are needed unless the order exceeds 10,000 EGP or the order is customized; In this case our team will reach out to you to arrange all the payments with you.

 

How can I pick up my online order?
- This service is only valid for orders placed inside Cairo

After filling the shipping information at checkout, the delivery options will appear the order summery box. If you choose the pick-up service, kindly present a copy of the order confirmation email to the salesman in the store in order to receive your order.

- For more info, please review the Shipping Policy.

 

Do you offer international shipping?

- We offer international shipping for orders made through www.casadesignseg.com.

- International shipping rates vary according to the shipping zones.

- Actual costs for shipping are calculated after you have added items to your cart and filled in the shipping address information on the website.

 

 

 

RETURNS & EXCHANGES

Can I exchange/return an Item I bought through your website?

- CASA Designs will accept return or exchange of items that are in new condition, unaltered, and free of damages by the customer.

- For a refund or exchange, mail out your item within 7 days from the receipt of original order. Items cannot be returned or exchanged after 7 days from receiving.

- Items must be returned with all Casa tags still attached and must be in their original packaging.

(Return policy doesn't apply on custom made orders or furniture orders with prepaid deposits)

 

What if I want to refund an order that was paid online through the website?

- Refund will be transferred back to your billing account within 15 days.

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